Refund Policy

1. Production Access Guarantee

We guarantee that our 12 testers will remain opted-in and active for the required 14 continuous days. If our testers drop out or fail to meet the requirements, causing your application to be rejected for "insufficient testing", we will:

• Restart the 14-day testing period for free.
• Or, provide a full refund if we are unable to fulfill the requirement.

2. Refund Eligibility

You are eligible for a refund if:

• You have not yet started the testing process (testers have not been assigned).
• Technological issues on our end prevent us from delivering the service.
• We fail to provide the 12 testers as promised.

You are NOT eligible for a refund if:

• Google rejects your app for policy violations (content, intellectual property, etc.) unrelated to sufficient testing.
• You cancel the service after the 14-day testing period has successfully started.
• You fail to setup the testing track correctly in your Google Play Console (though we will help you fix this!).

3. How to Request

To request a refund, please contact our support team with your Order ID and the reason for the request. We aim to process all valid refund requests within 3-5 business days.